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Support

1. Basic service - free of charge, 12 first months from the date of the purchase. [details... >>>]

Range of services provided:
- software update (by downloading the latest version from the Internet via embedded update module)
- telephone consultation by skype, GG or email, Monday to Friday, from 8: 00 to 16: 00 CET.
Maximum time of conversation for one supporting telephone technical/consultation - 10 minutes.
Maximum time of all phone calls within one month - 60 minutes.

Skype : maciosoft
GG : 2238810
e-mail : office@waybillcmr.com

- removing every critical breakdown, i.e. breakdown causing the work in the program impossible. We will use reasonable efforts to fix the problem within 10 business days from receipt of request.

2. Basic service - paid (min. 10 % value of the software) technical support and software update after the period of 12 first months. [details... >>>]

Range of services provided as above for basic free service.

Attention!!! You should prolong technical support and software update in the maximum period of up to two weeks from the end of the last subscription period. The price for customers who have not prolonged the support in previous period is min. 20 % value of the software.

3. Additional service - according to individual arrangements with the customer. Maximum availability: 24 hours a day, 7 days a week. Response time / time to remove the breakdown: 4 / 4 hours.

Ready to Order?

You may order these support plans at our online shop or contact office@waybillcmr.com directly.